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01/2012
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Present
CenturyLink
Littleton, CO
Lead Engineer – Capacity Management
· Supervise, coach, train and develop upwards of 15
management employees who are responsible for capacity management,
forecasting, planning of the CenturyLink HSI network, message, and
co-provider’s trunking and switching networks for the Western Region.
· Work with Technology Management and Business
Intelligence to identify requirements and development reporting tools for
new technologies and products being added to the network.
· Ensure compliance of all co-provider
interconnection agreements. Work with co-providers to implement network
interconnections for new and existing markets.
02/2001
–
12/2011
CenturyLink/Qwest
Communications
Littleton, CO
Engineering Manager – Traffic Engineering and Switch
Planning
· Manage, coach, train and develop upwards of 20
management employees who are responsible for forecasting, planning, and
design for both Qwest and co-provider’s trunking and switching networks.
Ensure compliance of all co-provider interconnection agreements. Work with
co-providers to implement network interconnections for new and existing
markets.
· Evaluate employee performance using a variety of
quantitative and qualitative measures.
· Review and prioritize resources necessary to ensure
network grade of service levels are met in a dynamic and fast paced
environment.
· Developed and implemented automated work tools and
processes to replace manual work effort and streamline organizational
requirements.
· Assess and develop training requirements to
resolve employee skill gaps.
· Partner with Wholesale, Regulatory, Routing and
Complex Translation counterparts as part of cross-functional teams to
assess process gaps and execute improvements by introducing innovative technologies,
reports and streamlining overall processes.
08/1999
–
02/2001
Qwest
Communications
Littleton, CO
Coach, Circuit Administration Center
· Coached, trained and developed 25 Occupational –
Service Assurance Technicians who are responsible for the monitoring and
analysis of traffic data for CLEC, Wireless, Independent Local Exchange and
Carrier customers as well as the Qwest Trunk Message Network.
· Assessed training requirements and partners with
technical staff to resolve employee skill gaps.
· Responsibility for all Public Utility Commission
reporting relating to the trunking network.
· Determined hours of work and staffing
requirements. Partners with Load and Resource Management group to
schedule training and vacations to ensure that resources are available to
meet customer service demands.
· Partnered with Communication Workers of America
(CWA) to uphold the terms of the Collective Bargaining Agreement between
Qwest and the CWA.
02/1999
–
08/1999
Level 3
Communications
Broomfield, CO
Implementation Manager
· Project Management responsibility to ensure all
carrier orders handled by the Carrier Customer Implementation Team meet all
critical milestones ensuring that customer requirements were met during the
provisioning process.
· First level of escalation for customers and sales
force to resolve any ordering or implementations issues.
· Responsible for projection and attaining monthly
revenue forecasts.
04/1998
–
02/1999
ICG Telecom
Group
Englewood, CO
Switch Planner/Trunk Forecaster
· Designed and coordinated current to 1-Year switch
network plans to support switch network implementation activities in the
Colorado and Texas markets though the evaluation of complex switch network
performance criteria and measurement methods.
· Responsible for Interconnection Agreements and
Tariffs between ICG and the Incumbent Local Exchange Carriers.
· Developed and maintained strong internal
relationships with Engineering, Wholesale, Network Planning, Translations,
Forecasting, and Provisioning departments and maintained external relationships
with other co-providers.
05/1996
–
04/1998
DataChoice Network
Services
Littleton, CO
Manager, Operations/Customer Service
· Equity Partner in start-up company; primarily
responsible for Operations and Provisioning functions for data transmission
products.
· Order processing duties including; sending all
capacity requests to IXC vendors and Access Service Requests (ASR) to
various Telephone Operating Companies. Providing customer and
technical support throughout the sales, order and installation process.
· On call 24/7 to resolve any trouble issues by
working directly with the customer and the Network Management
Center.
08/1995
–
05/1996
S P
Telecom
Denver, CO
Supervisor, Facility Service Team (FaST)
· Single point of contact between the Network
Management Center (NMC) and FaST.
· First level of escalation for customers as well as
various LEC’s, CAP’s and IXC providers used as underlying carriers.
· Responsible for hiring and training new team
members. Created and delivered training guides and job aids for new and
existing employees.
02/1993
–
08/1995
S P
Telecom
Livonia, MI /
Denver, CO
Account Services Representative
· Maintained and grew an account base of
approximately 100 customers; carriers, end users, and the government
services subsidiary company; GCI..
· Single point of contact to the customer and all
internal departments until installation of the requested service was
completed and invoiced.
· Reviewed orders received from both customers and
Sales Managers for accuracy and entered them into the in-house automated
tracking system.
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